FAQ

Electric fires are extremely efficient and have the added benefit of instantly being able to turn on & off, so you can rest assured your only using the minimum electricity required. Our FLARE fires generally have a 2kW heater and use minimal electricity to power the LED lights. For example: a 2kW heater on for 5 hours a day over 1 month would cost circa £63. All our electric fires have a flame effect only setting and the equivalent would cost just £0.40 over the month. (Based on 20.8p p/kWh).

All our product pages have downloadable copies of the instructions.

Spare parts can be ordered via our customer service team.

Email: customerservices@bemodern.co.uk
Tel: 0191 430 0901 option 4

Yes, you can. Minimum distances may be required. Please consult our installation instructions for further information.

We recommend you discuss installation with your local stockist who will be able to advise you on the best option depending on the product. Diamond electric fireplaces only require a socket and can be pushed up to a flat wall. Our wall mounted inset electric fires may require additional building work. If in doubt, please contact your nearest stockist and/or electrician.

Generally as a rule of thumb, not much at all. This will depend on your current set up and any prep work that may be required. It’s best to speak with your nearest stockist who will best advice.

The fastest and most environmentally friendly way is via our brochure download page or we can post a copy out once you have filled in our brochure request form.
You can also get your hands on a brochure via your local Diamond retailer.

We have videos on our product pages (if available) or you can visit our Vimeo or You Tube accounts (Links). We do however recommend you visit your nearest stockist (link) as our fires are made to be viewed and really do look incredible close up.

We do not sell direct to the public, you will need to purchase from your chosen Diamond stockist.

All our electric fires come with a standard 1 year warranty and you do not need to register your product for this.
We do however offer an extended 3 year & 5 year warranty on certain products. You can register these product via our online form.

You will need to discuss your return options with the stockist you purchased your product from.