We know it is paramount to get your PRYZM electric fire back up and running as quickly and efficiently as possible so you can continue to enjoy using your fireplace at home. Our dedicated Customer Service team are on hand ready to help.
ARTEON LED MOOD LIGHTING KIT
Level up your new ARTEON 3 sided electric fire with the LED mood lighting kit to create your perfect ambiance, all controlled via the ARTEON remote. These LED mood lighting kits offer 13 different colour options and simple connect to the back of the ARTEON engine.
ELECTRIC LOG SETS
Have you misplaced one of your logs? We have log sets available for most of our PRYZM electric fires. Get in touch with our Customer Service Team with your product name or model number for more details.
OPTIONAL PLINTHS
The PRYZM Vardo electric fires offer optional plinths which will transform the Vardo from a wall mounted to floor standing fireplace. These can be bought at the time of purchase or retro fitted should you change your mind.
INTERNAL COMPONENTS
PRYZM also offer a range of internal components in the unlikely event something should go wrong. Please contact our customer services who will be able to get your PRYZM fire back up and running again as new.
INSET FIRE SPACER FRAME
At PRYZM we offer 16" & 22" spacer frames to fit our inset electric fires. These convert our PRYZM inset electric fires to have a rebate of 75mm from 140mm. This greatly increases the compatibility making them the number one choice for all our Elgin & Hall Marble Surrounds.