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Lifetime Guarantee Terms & Conditions

Our lifetime guarantee covers our furniture against faulty materials or manufacturing defects. This is offered provided our products have been installed and maintained in accordance with our installation and product care instructions. All products should be fitted in accordance with local by-laws and in line with good plumbing practice. Any electrical products should be installed by a qualified electrician.

Our lifetime guarantee excludes sanitaryware, handles, taps, mirrors, lights or any electrical or moving components. It does not cover normal wear and tear, which naturally and inevitably occurs during normal use.

The guarantee, which applies to the UK only, is limited to domestic use of the products and to the original homeowner. The guarantee is non-transferable between homeowners.

When installing any timber products in a bathroom environment it is important to provide adequate ventilation (such as an extractor fan). This prevents the build up of condensation, which may be harmful to your product.

It is important that a waterproof sealant is used on all cut or raw edges and particular attention should be given to areas around the basin and bath. Failure to comply with these recommendations may invalidate your guarantee.

To activate the guarantee register online at Within 60 days of purchase (otherwise a 12 month statutory guarantee applies) This guarantee does not affect your statutory rights.

In the unlikely event that the product fails within the stated guarantee period, we will offer a replacement or replacement parts (or nearest equivalent). Liability is limited to individual products and does not cover consequential loss, damages or further installation costs involved. Any guarantee claims should be made in writing to the Customer Service Department enclosing a copy of the original invoice.

Other Product Guarantees (against material and manufacturing defects)

  • 15 years; Solid surface countertops (22mm countertops feature an MDF core should be sealed against water ingress, upon installation).
  • 5 years; Ceramic sanitaryware and cast mineral basins, Mirrors, including those on mirrored doors.
  • 2 years; Toilet seats
  • 1 year; Illuminated mirrors, Electrical fittings and components, Brassware, sprung pop-up wastes and shower kits, Cisterns (note that customers will be referred to the cistern manufacturer to resolve any issues with cisterns)


Guidelines for care and maintenance

Furniture and mirrors

Wipe up spills and condensation immediately with a clean cloth. We recommend that furniture be cleaned with a damp cloth, and then dried. Avoid using cleaners or polishes that contain abrasives, solvents, acid, or ammonia.

Cast mineral basins

Clean with a damp cloth, water and soap or very mild detergent, rinse, and polish with a soft cloth. Avoid using cleaners that contain abrasives, solvents, acid, or ammonia. Do not use caustic soda or bleaches. Full care instructions are included with the washbasin.


Chrome and Black finishes should be cleaned with warm water and a soft cloth, rinsed, and then dried immediately. They should then be buffed with a dry, clean, soft cloth.


Additional information


All timber finishes are wood effects. Although great care is taken in choosing matching finishes there may be some variation due to the different materials, suppliers, batches, and manufacturing processes used. The apparent colour of finishes may also vary under different lighting conditions, especially under artificial light.

Tolerance/product dimensions

Due to the nature of materials and production processes the dimensions may vary within a tolerance of +/-2mm on furniture, +/- 2% on cast mineral basins, +/-5% on ceramic products. Cast basins are designed and guaranteed to be used with hot water up to a maximum temperature of 65ºC. This temperature must not be exceeded. The surfaces of ceramic products may contain imperfections. Sanitaryware may carry branding from relevant manufacturers.


It is important that a waterproof sealant is used on cut or raw edges and particular attention should be given to areas around the basin and bath.

Colour reproduction

Colour reproduction is as accurate as possible within the limitations of the printing process. Also note colours will vary under artificial light.

Alterations to materials & specifications

The Be Modern Group policy is one of continual improvement and development, we therefore reserve the right to alter materials and specifications without notice.

Our commitment to quality and the environment

The reputation of the company rests on the high quality of our products hence all products are inspected throughout the production process.

Our quality management system is certified to ISO 9001:2008 and covers all areas of the business from manufacturing to customer service.

Be Modern produces bathroom furniture in its own factory in the North East of England. Methods are in place to reduce waste and increase energy efficiency throughout the plant.

Our environmental management system is certified to ISO 14001:2004 standards outlining our commitment to continually improve our environmental performance.

Our commitment to minimise our environmental impact includes continual capital expenditure to improve efficiency and quality.

To register your Atlanta installation go on line to and enter your details.

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