01 Popular FAQs Back to top
With the 7 day programmable remote control, you can efficiently set your electric fires on/off times every day of the week to ensure you are keeping warm and cosy at the times you need it, thus saving energy and money when you’re not.
02 Technical Back to top
Electric fires are extremely efficient and have the added benefit of instantly being able to turn on & off, so you can rest assured your only using the minimum electricity required. Our Elgin & Hall fires generally have a 2kW heater and use minimal electricity to power the LED lights. For example: a 2kW heater on for 5 hours a day over 1 month would cost circa £63. All our electric fires have a flame effect only setting and the equivalent would cost just £0.40 over the month. (Based on 20.8p p/kWh).
All our product pages have downloadable copies of the instructions.
Spare parts can be ordered via our customer service team.
Yes, you can. Minimum distances may be required. Please consult our installation instructions for further information.
We recommend you discuss installation with your local stockist who will be able to advise you on the best option depending on the product. Elgin & Hall flat to wall electric fireplaces only require a socket and can be pushed up to a flat wall. Some inset electric fires may require additional building work. If in doubt, please contact your nearest stockist and/or electrician.
Generally as a rule of thumb, not much at all. This will depend on your current set up and any prep work that may be required. It’s best to speak with your nearest stockist who will best advice.
03 Purchasing Back to top
The fastest and most environmentally friendly way is via our brochure download page here or we can post a copy out once you have filled in our brochure request form here. You can also get your hands on a brochure via our recommended stockists, where you can find your closest here.
We have videos on our product pages (if available) or you can visit our Vimeo or You Tube accounts. We do however recommend you visit your nearest stockist as our fires are made to be viewed and really do look incredible close up.
We do not sell direct to the public, you will need to purchase from your chosen Elgin & Hall stockist
04 Aftercare Back to top
Cleaning or polishing products are not recommended. Fingerprints or other marks on the front glass panel can be removed by a piece of soft, damp, lint free cloth with a good quality household glass cleaner. The front glass panel should always be completely dried with a clean, lint free cloth or paper towel.
CAUTION: Abrasive cleaners should not be used on the glass panel. Liquids should not be sprayed directly onto any surface of the unit. For further information please see our product instructions.
05 Warranty Back to top
All our electric fires come with a standard 1 year warranty and you do not need to register your product for this. We do however offer an extended 3 year & 5 year warranty on certain products. You can register these product via our online form here.
06 Shipping + Returns Back to top
You will need to discuss your return options with the stockist you purchased your product from.